Click HERE For Anything and Everything Health Insurance

If you can’t find it here, please give us a call to explain anything that might be confusing. We’ve dealt with insurance companies for years and could tell you many stories of how things can go wrong and have gone wrong. We know you are not the expert in how insurance works, which is why we do our best to explain benefits. However, at the end of the day YOU selected your insurance and should know what it does and doesn’t cover along with the responsibility of any payments that your insurance says are owed. Please ask questions and remember you can’t bug us enough. It’s when things aren’t asked that we run into confusion >_<

What Is Wrong With Me… Can You Fix It… And How Much Is It Going To Cost / How Long Will It Take?

This is the foundation of every visit and the common thing bouncing around a new patient’s head. Rest assured, the FIRST thing we want to fix is any doubt you have. During our intake and every visit after, we want to make sure you know what ailment you have or likely have. Sometimes there is that grey area because the condition is expansive or there’s multiple components. Getting close is what matters and testing / re-testing after treatments to make sure the diagnosis is correct. Remember, muscles act like muscles… tendons act like tendons… nerves act like nerves… and ligaments act like ligaments. One really good example for this is glute pain. Almost every time without fail patients will downplay this and think it’s just simple butt pain. The real question is, why would your butt hurt that much? If stretching and therapies are not solving it like it would for any other muscles… then maybe the ailment isn’t the muscle. Many times, it’s the L4/L5 or L5/S1 disc radiating over. Coming from someone who knows that pain… Dr. Smith talking here lol… the glute and hip can become very tender when the nerves in the back are pinched. This is why skill and proficiency are VERY important in the profession. Wasting your time treating something that has no lasting effect is a waste of your time and money. Our philosophy when it comes to length of treatment is simple and I’ve said this many many times. “If something hurts, we should be checking in at least one or two times weekly. Sometimes three if it’s a major accident like an Auto injury. When the symptoms lesson and YOU feel like you can push it out a bit… then please do so. We love maintenance care which is why we recommend Chiro and/or Massage 1xmonthly. There’s nothing wrong with taking care of yourself. We are NOT one of those places that sign you up for ridiculous care plans that are really not care plans, but more like business plans for the Doctor.

What Is Your Cancellation / No Show Policy?

As of June15, 2024 our policy is the following. Our office now requires a full day buffer to cancel or change an appointment. Patients will be charged 2 days before their visit. If you are scheduled on a Wednesday, you will be charged Monday at the end of our business day (7pm). Anything after 7pm whether it’s a text, email, VM or other form of communication will be considered to be on the next day and not giving our office the day buffer. Please note that our office cannot charge insurance for late cancellations and no shows, so you the patient are responsible for the difference if paying with a copay. This may result in two charges as we are not charging the cash rate initially if going through insurance. The one exception to this policy is moving the appointment to the same day with the same provider. This exception is a curtesy of the office and we cannot guarantee the provider will have an opening. We will try our best to accommodate though. WHY IS THIS POLICY BEING IMPLEMETED? Far too often patients call in last min to cancel and expect our previous late cancellation to be waived. This is awkward to for our front end as they have to make judgement calls based on the number of previously waived late cancellations for the person and the reason for the cancellation (sick, emergency, held up at work). This new policy helps our front end to not be put in sometimes a moral situation. Think of it as you bought the airline ticket. We don’t offer insurance like airlines do if you need to cancel last min. Everyone knows that if you don’t show up or can’t make it, you still were charged for it. We understand emergencies happen. However, saying it’s an emergency does not mean you get your $ back for the airline ticket either. For any question regarding this change, please feel free to reach out to our office 🙂